Privacy Policy

Privacy Policy

General Information | 0

This privacy policy sets out how Luna Volta uses and protects any information that you give Luna Volta when you use this website. Luna Volta is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy. Luna Volta may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Luna Volta, Inc. (“Luna Volta”, “we”, “us”, or “our”) are committed to letting you know how we will collect and use your personally identifiable information. The privacy policy applies to information collected through Luna Volta’s website, www.lunavolta.com and www.lunavoltastore.com (including any versions optimized for viewing on a wireless or tablet device), and all other interactive features, services, and communications provided by Luna Volta (“Website”).  We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your visit to the Website, why we gather your information, how we use your personal information, under what circumstances we may disclose your personal information, and how you can manage your personal information. This Privacy Policy does not apply to information that you may submit to us offline or to websites maintained by other companies or organizations to which we may link or who may link to us. We are not responsible for the actions and privacy policies of third party website. By visiting our Website, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Website following the posting of changes to these terms will mean you accept those changes.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at info@lunavolta.com

Personal Information/Information We May Collect | 1

– Personally Identifiable Information

As a general matter, you can browse the Website without revealing Personal Information to us.  However, there are a number of circumstances in which you may supply us with your personally identifiable information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, a phone number, an email address, credit card information, payment information, and billing address. In order to access certain information, services, or features that may be contained on the Website, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in special offers, sweepstakes or other promotions, sign up for our chat rooms, message boards or blogs, or send questions or comments to us via e-mail. If you would like to purchase any products or merchandise offered for sale on the Website using a credit card, we also will collect your credit card information and a shipping address.

– Collection of Personally Identifiable Information From or Through Social Media Portals

When you interact with any Luna Volta property page or account on a social media platform, such as Facebook, Instagram, Twitter, Google+, or LinkedIn, we may collect the personally identifiable information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personally identifiable information that we are permitted to collect by these social media platforms.  If you choose to link to or access the Website with or through a social networking service, Luna Volta and that service may share certain information about you and your activities. With your consent, we also may share information about your activities, including what you view on the Website, with that social network’s users.

– Non-Personally Identifiable Information

We also may collect certain demographic information (such as gender or age) and information about your interests and preferences ("preferences information"). In many cases, such demographic and preferences information is optional. In other cases, such as online surveys, we collect this information on an anonymous basis. However, if we link any demographic or preferences information to any Personal Information, then such demographic and preferences information will be treated as Personal Information under this Privacy Policy. For some features of the Website, you may be able to submit information about other people. For example, if you wish to purchase a product for another person on the Website and want it shipped directly to that person, you may submit the recipient's name, address and certain other contact information. We will use and store any such information that we collect from you about another person only to the extent necessary to carry out your request, and we will not use such information for any other purpose. In addition, when you interact with the Website, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Website (“non-personally identifiable information” or “non-PII”). Generally, we collect and store the following categories of non-personally identifiable information:

• Demographic data such as age, gender, and five digit zip code as part of collecting personally identifiable information.

• Device information about your computer, mobile device, or other device that you use to access the Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.

• Usage information about your use of the Website. This information includes, among other things, a history of the pages you view.  We use this information to provide you a more customized experience on the Sites.

• Additional “traffic data” such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.

• Aggregate data regarding the use of the Website.

– Collection of Personally Identifiable Information and Non-Personally Identifiable Information

Through Surveys 

From time to time we may provide you with the opportunity to participate in surveys on our Services, which might be conducted by a third party.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this personally identifiable information. The requested personally identifiable information typically includes contact information. If there is a third party involved please make sure to review that party’s privacy policy.

How We May Use Your Information | 2

– General Uses 

We use the information we learn from you to help us personalize and continually improve your experience on the Website. If you provide us with Personal Information, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfill any transactions or services that you request, such as sending e-mail inspirations you sign-up for on the Website, products or merchandise that you purchase on the Website (including any customary follow-up or confirmation communications regarding such transactions), establishing an account for you, responding to your questions, or sending e-mails to our mailing list subscribers. We may also use Personal Information to ensure compliance with our policies and applicable law. In addition, we may send you periodic communications by e-mail or regular mail, such as news updates, special offers or information on our products or services, if you have chosen to receive such communications. If you later wish to opt-out of receiving such promotional e-mails from us at any time, simply follow the instructions for doing so in the e-mails that you receive from us. We reserve the right to send you certain communications relating to the Website, such as service announcements, e-mails related to purchases you have made, or similar administrative or transactional messages, without offering you the opportunity to opt-out of receiving them. In general, we may use the information to:

• Improve our products, our site, and how we operate our business.

• Provide you with services, content, products, or other information you request.

• Communicate with you about your account or transactions with us and send you information about features and enhancements on or to our Website.

• Communicate with you about changes to our policies.

• Personalize content and experiences on our Website, including providing you recommendations based on your preferences.

• Administer surveys.

• Send you offers and promotions for our products and services, or special events.

• Optimize or improve our services, products, and operations.

• Detect, investigate, and prevent activities that may violate our policies or be illegal.

• Perform statistical, demographic, and marketing analyses of users of the Website.

– Combination of Your Information

We may use the information from one portion of the Website on other portions of Website or in our network of Websites, all of which are owned and operated by Luna Volta, and we may combine information gathered from multiple portions of the Website into a single user record.  We may also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records. If we combine information collected from the Website with information subject to additional restrictions on use or disclosure, such as information protected under the Health Insurance Portability and Accountability Act, as amended, including implementing regulations (collectively, “HIPAA”) we will apply the more restrictive rules to the combined information.

With Whom We May Share Your Information | 3

We may sometimes use other businesses to perform certain services for us, such as maintaining the Website and our mailing lists, processing orders and delivering products, sending postal mail, and providing marketing assistance and data analysis. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Luna Volta will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Luna Volta's behalf. You may also have given us permission to send you information regarding products which we may believe may be of interest to you. As Luna Volta develops, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that Luna Volta or all of its assets are acquired, customer information would be one of the transferred assets. We reserve the right to disclose visitor information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities. We also reserve the right to disclose visitor information when we believe in good faith that the law requires it.

– Third-Party Agents 

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, content syndication, content management tools, social media integration, marketing, analytics, billing, storage, shipping, fulfilment, distribution, customer service, and fraud protection.  These entities may have access to the personally identifiable information needed to perform their functions. If such access is required, the third parties will be contractually obligated to maintain the confidentiality and security of that personally identifiable information.

– Business Partners and Third Parties 

We may share your personally identifiable information with our business partners or co-marketers from time to time.  We may also share your personally identifiable information with third parties that provide products and services that we think you may be interested in.  Although our treatment of your personally identifiable information is governed by this Privacy Policy, the business partner or third party’s treatment of your personally identifiable information will be governed by the business partner or third party’s privacy policy.  You may withdraw your consent to our sharing of your personally identifiable information with business partners and third parties at any time by following the opt-out process described below.

To opt-out click the “Unsubscribe” button included at the bottom of each email, contact us at info@lunavolta.com or mail us at: Luna Volta, Inc. 1804 Garnet Ave #340 San Diego, CA 92109

– Assignment

We may change our ownership or corporate organization while providing the Website.  We may also sell certain assets associated with the Website.  In such event, we may transfer some or all of your information to an entity acquiring all or part of our assets or to another entity with which we have merged.  Under these circumstances, we would request the acquiring party to follow the practices described in this Privacy Policy.  Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

– Law Enforcement, Legal Process, and Emergency Situations

We also may use or disclose personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.

– Use of Non-Personally Identifiable Information

We may disclose or share non-personally identifiable information in any other manner that we deem appropriate or necessary. Among other things, we will disclose non-personally identifiable information to third parties to help us determine how people use parts of the Website and who our users are so we can improve our Website.  We will also disclose non-personally identifiable information to our partners and other third parties about how our users collectively use the Website.

Aggregate Information | 4

From time to time, we may collect general, non-personal, statistical information about the use of the Website, such as how many visitors visit a specific page on the Website, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Website are most popular and to enhance the Website for visitors. We may group this information into aggregate visitor data in order to describe the use of the Website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. We also may group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Website.

Cookies and Other Tracking Technologies | 5

Some of our web pages utilize "cookies" and other tracking technologies. A cookie is a small text file that a website transfers to an individual's hard drive for record-keeping purposes. For example, we may use cookies to collect information about website activity and to maintain your shopping experience in our online store. We never save credit card information in cookies. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Website may not function properly or may be slower if you refuse cookies. You may occasionally get cookies from our advertisers or other third parties with links on the Website. We do not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry. We do not link the information we store in cookies to any Personal Information you submit while on the Website. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Website is accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the big computers that "serve up" webpages, automatically identify your computer by its IP address. It is not our practice to link the information we record using tracking technologies to any Personal Information you submit while on the Website. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Website's policies, to protect the Website, our customers, or others, or when we believe in good faith that the law requires it.

Links to Other Sites; Public Venues | 6

Please be aware that when you are on the Website, you could be directed to other sites that are beyond our control. These other sites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there. Please keep in mind that whenever you give out Personal Information on a "public" venue online (for example, in a blog, message board or chat room), that information can be collected and used by people you do not know. If you choose to voluntarily disclose information in any blog, message board, chat room, or similar forum that may be available on the Website, the protections of this Privacy Policy will not cover such disclosure of information. We urge you to use caution when disclosing any Personal Information on these venues. We are not responsible and will not be liable for any opinions, content, or other materials posted by users on any such venues, or for the use by other visitors or third parties of any information or content you may post to such venues.

Security | 7 

We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. The security of your Personal Information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is some risk in transmitting information electronically. We cannot guarantee the security of our databases, nor can be guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. By supplying us with information, you acknowledge these risks and signify that you have voluntarily chosen to provide the information despite the inherent risks involved. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. If you create an account on the Website, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

– Payment Processing

If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for use beyond your current transaction. All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

– Retention of Personally Identifiable Information

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

Children's Privacy | 8 

This Site is not intended for use by children under 18. We do not knowingly collect Personal Information from anyone under 18 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database.

Notice to Non-US Users | 9

If you are located outside the United States, you should be aware that your personally identifiable information will be transferred to the United States of America, the laws of which may be deemed by your country to have inadequate data protection. If you voluntarily submit personally identifiable information to us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States.

Accessing and Correcting Your Information | 10

You may send an email to info@lunavolta.com to request the correction or deletion of any personally identifiable information that you have provided to us. Be advised that we may not be able to delete your personally identifiable information without also deleting your user account. You will not be permitted to examine the personally identifiable information of any other person or entity and may be required to provide us with personally identifiable information to verify your identity prior to accessing any records containing information about you.  We may not accommodate a request to change or delete personally identifiable information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

Changes to Our Privacy Policy | 11

The terms of this Privacy Policy may change from time to time. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. We encourage you to check this page periodically for any changes. Your continued use of the Website following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personally identifiable information already in our possession, we will provide you with notice of the modifications or amendments and seek your consent for such use.

Governing Law | 12

Luna Volta makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using our Website, you consent to the transfer and use of your information outside your country.

– California Privacy Rights

California Civil Code Section 1798.83 permits customers of Luna Volta who are California residents to request certain information regarding its disclosure of their personally identifiable information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to info@lunavolta.com specifying that you seek your “California Customer Choice Notice.” Please allow thirty (30) days for a response.

Customer Service | 13

For questions or more information contact our customer service team at info@lunavolta.com or by mail at: Luna Volta, Inc. 1804 Garnet Ave #340 San Diego, CA 92109